本文发表在 rolia.net 枫下论坛以下信息主要基于本人对于Koodo/PM和CCTS的了解,并参考了RedFlagDeals整理的,RFD链接在此。
http://forums.redflagdeals.com/public-mobile-price-increase-12gb-120-90day-plan-increase-150-unless-switch-koodo-2171456/
1、先列一下Koodo和PM(未涨价)计划主要优点。
Koodo:全国长话,额外网络覆盖,人工客服,拿手机(tab small,但优惠不多)
PM:便宜(而且越来越便宜),无信用检查,数据可以用90天
2、如果要转Koodo,如何保障自己最大利益?
1)100credit听说是要加tab才有,如果是的话可能需要拿手机才行,这样的话去之前网上看好自己要什么手机。(目前这一点还有待验证)
2)Koodo有新用户推荐费,在3月1日前有50,之后是25。需要找现有Koodo用户推荐,必须在开户前先登记推荐信息才有效。
3)在转Koodo之前最好先向CCTS投诉,投诉策略在后面会讲到。
4)在Koodo开户的时候争取一下,看能不能拿到免费的1000分钟国际长途。
3、如果不转Koodo,如何保障自己最大利益?
1)向CCTS投诉,要求PM不涨价,投诉策略在后面会讲到。
2)什么也不干,静等事态变化。因为现在投诉的人比较多,PM有可能会取消涨价计划。这个方案虽然消极,但是花精力少。
4、如何投诉?
1)投诉要在CCTS网站上,网址 https://www.ccts-cprst.ca/for-consumers/complaints/methods-of-submitting-a-complaint/
2)投诉步骤
2.1) Select Contract
2.2) Select Wireless
2.3) When did you become aware? Feburary 15, 2018
2.4) Select Public Mobile
2.5) Select Personal
2.6) Answer: YES that you have tried to resolve this with the company (complain to Public Mobile forums too!)
2.7) Answer: NO that there are no other organizations which have the authority to compensate a customer for losses currently helping you to resolve this complaint.
2.8) You can answer with the following or change it as follows:
Please provide the details of your complaint. Please ensure that you describe, in as much detail as possible, the steps you took to resolve the issue with your service provider and your service provider’s response. *
My plan provides me with 12gb of data for for $120/every 90 days. They are increasing my bill to $150/90 days starting March 20th. This is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-limited-time-4GB-40-promo-plan/m-p/77350
What do you consider to be a reasonable resolution to your dispute? *
(如果你想保留PM计划的话)To allow me to keep my plan as I have fulfilled my side of the contract to continue to be an active customer at $120/90 days for the same service I was guaranteed without having to switch to another carrier.If PM cannot keep the plan at the same price,please apply $XXX(金额自填,后续会分析) bill credit to my PM account.
(如果你想转或已经转了Koodo的话)Please apply $XXX(金额自填,后续会分析) bill credit to my Koodo account.
2.9) Enter your personal info
2.10) Attach a photo of the public mobile post screenshot if you want.
3)索赔金额
如果转了Koodo,你的直接要求就是赔钱;如果留在PM,但是因为PM涨价了,你也可以要求赔钱。赔钱是最好处理的情况,CCTS也会要你提供一个金额做参考。具体金额多少,取决于你心有多狠,逻辑有多强,以及对方的容忍度,下面具体分析一下。
3.1)逻辑。你要索赔的就是你损失的。如果待在PM,每月涨10刀,那么一年就是120,如果转Koodo,就算一下计划差价,外加每年你可以额外从loyalty减的1刀。时间从2年(加拿大一般的电信合约时间)算到你死(lifetime),都可以算是合理的,如果你硬要说你还要把计划传给自己子孙,那就看你的说服力了。
3.2)对方容忍度。任何一个投诉,CCTS都有一定的流程,如果运营商和你不能达成协议,CCTS就会介入。因为CCTS会向运营商发账单收费,所以介入越深,时间越长,收费也越多,一般来说从几百到几千都有可能。也就是说对运营商来说,简单的赔偿往往比拖时间更合算。
3.3)合理索赔金额。我自己之前有过两次CCTS的投诉经历,一次赔了300,一次1300多。我觉得200-2000范围内都还算合理,金额要求越高,逻辑也要越合理,不然就是无理取闹了。
4)投诉之后的流程。投诉之后会收到CCTS自动发的确认邮件,之后一般2个工作日内CCTS会告诉你是否受理,这时有可能会有工作人员和你电话联系,也有可能直接邮件通知。受理之后CCTS会把投诉转到Telus的总部(President office之类的),然后Telus会有30天来回应。Telus会直接和你电话联系,商讨解决方案,一般到这一步就结束了。如果谈不拢,CCTS就会介入调查,然后提出一个解决方案,如果再解决不了的话,好吧,我也没辙了。
如果你觉得这些信息有用,请点赞或帮顶。如果你要转Koodo的话,欢迎PM我拿推荐费,我会非常高兴的。更多精彩文章及讨论,请光临枫下论坛 rolia.net
http://forums.redflagdeals.com/public-mobile-price-increase-12gb-120-90day-plan-increase-150-unless-switch-koodo-2171456/
1、先列一下Koodo和PM(未涨价)计划主要优点。
Koodo:全国长话,额外网络覆盖,人工客服,拿手机(tab small,但优惠不多)
PM:便宜(而且越来越便宜),无信用检查,数据可以用90天
2、如果要转Koodo,如何保障自己最大利益?
1)100credit听说是要加tab才有,如果是的话可能需要拿手机才行,这样的话去之前网上看好自己要什么手机。(目前这一点还有待验证)
2)Koodo有新用户推荐费,在3月1日前有50,之后是25。需要找现有Koodo用户推荐,必须在开户前先登记推荐信息才有效。
3)在转Koodo之前最好先向CCTS投诉,投诉策略在后面会讲到。
4)在Koodo开户的时候争取一下,看能不能拿到免费的1000分钟国际长途。
3、如果不转Koodo,如何保障自己最大利益?
1)向CCTS投诉,要求PM不涨价,投诉策略在后面会讲到。
2)什么也不干,静等事态变化。因为现在投诉的人比较多,PM有可能会取消涨价计划。这个方案虽然消极,但是花精力少。
4、如何投诉?
1)投诉要在CCTS网站上,网址 https://www.ccts-cprst.ca/for-consumers/complaints/methods-of-submitting-a-complaint/
2)投诉步骤
2.1) Select Contract
2.2) Select Wireless
2.3) When did you become aware? Feburary 15, 2018
2.4) Select Public Mobile
2.5) Select Personal
2.6) Answer: YES that you have tried to resolve this with the company (complain to Public Mobile forums too!)
2.7) Answer: NO that there are no other organizations which have the authority to compensate a customer for losses currently helping you to resolve this complaint.
2.8) You can answer with the following or change it as follows:
Please provide the details of your complaint. Please ensure that you describe, in as much detail as possible, the steps you took to resolve the issue with your service provider and your service provider’s response. *
My plan provides me with 12gb of data for for $120/every 90 days. They are increasing my bill to $150/90 days starting March 20th. This is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATE-Last-day-to-get-our-limited-time-4GB-40-promo-plan/m-p/77350
What do you consider to be a reasonable resolution to your dispute? *
(如果你想保留PM计划的话)To allow me to keep my plan as I have fulfilled my side of the contract to continue to be an active customer at $120/90 days for the same service I was guaranteed without having to switch to another carrier.If PM cannot keep the plan at the same price,please apply $XXX(金额自填,后续会分析) bill credit to my PM account.
(如果你想转或已经转了Koodo的话)Please apply $XXX(金额自填,后续会分析) bill credit to my Koodo account.
2.9) Enter your personal info
2.10) Attach a photo of the public mobile post screenshot if you want.
3)索赔金额
如果转了Koodo,你的直接要求就是赔钱;如果留在PM,但是因为PM涨价了,你也可以要求赔钱。赔钱是最好处理的情况,CCTS也会要你提供一个金额做参考。具体金额多少,取决于你心有多狠,逻辑有多强,以及对方的容忍度,下面具体分析一下。
3.1)逻辑。你要索赔的就是你损失的。如果待在PM,每月涨10刀,那么一年就是120,如果转Koodo,就算一下计划差价,外加每年你可以额外从loyalty减的1刀。时间从2年(加拿大一般的电信合约时间)算到你死(lifetime),都可以算是合理的,如果你硬要说你还要把计划传给自己子孙,那就看你的说服力了。
3.2)对方容忍度。任何一个投诉,CCTS都有一定的流程,如果运营商和你不能达成协议,CCTS就会介入。因为CCTS会向运营商发账单收费,所以介入越深,时间越长,收费也越多,一般来说从几百到几千都有可能。也就是说对运营商来说,简单的赔偿往往比拖时间更合算。
3.3)合理索赔金额。我自己之前有过两次CCTS的投诉经历,一次赔了300,一次1300多。我觉得200-2000范围内都还算合理,金额要求越高,逻辑也要越合理,不然就是无理取闹了。
4)投诉之后的流程。投诉之后会收到CCTS自动发的确认邮件,之后一般2个工作日内CCTS会告诉你是否受理,这时有可能会有工作人员和你电话联系,也有可能直接邮件通知。受理之后CCTS会把投诉转到Telus的总部(President office之类的),然后Telus会有30天来回应。Telus会直接和你电话联系,商讨解决方案,一般到这一步就结束了。如果谈不拢,CCTS就会介入调查,然后提出一个解决方案,如果再解决不了的话,好吧,我也没辙了。
如果你觉得这些信息有用,请点赞或帮顶。如果你要转Koodo的话,欢迎PM我拿推荐费,我会非常高兴的。更多精彩文章及讨论,请光临枫下论坛 rolia.net